I'm a Lead at Apple in Oklahoma City. I coach my team, develop talent, and keep a high volume store performing. Off the clock I work with local LLMs, automation, and 3D printing. Some of it ships, some of it teaches me something. This is where I keep track of both.
Projects
A growing set of Apple Shortcuts that handle the repetitive work. App Intents, background workflows, and Shortcuts that trigger other Shortcuts.
A full rebuild of an independent girl group's site. Dark layout, a music section wired to their streaming links, and a video section that keeps itself current from their channel.
Experience
Led the store from a rank of 270+ to a top 4 store in the Americas by focusing on company priorities. Lifted AppleCare attach by over 30%.
Built Swift and XCTest frameworks to validate power and performance on pre-release hardware.
Raised technician efficiency 70% and customer support metrics 30%.
Brought in over $750k in regional revenue and grew market performance 80%.
Education
-
AS Computer Science
Cybersecurity • OCCC
- In School: Used Wireshark and VMware to break down network security and learn how platforms are built from the ground up.
- On the Job: Applied that OS-level knowledge to Apple Vision Pro stability and 100% privacy compliance.
-
Apple University
Certified Repair Tech
- In School: Learned the hardware and repair process across the full Apple lineup.
- On the Job: Applied it on the floor: tech efficiency up 70%, support metrics up 30%.
-
Certificate of Mastery
Computer Systems • OCCC
- In School: System architecture, hardware diagnostics, and OS internals across Windows, Linux, and macOS.
- On the Job: Useful for keeping Apple systems fast and diagnosing hardware problems under pressure.
-
Certificate of Mastery
Network Support • OCCC
- In School: Hands-on with network configuration, LAN/WAN troubleshooting, and infrastructure support.
- On the Job: Supports the security and automation work, since you can't secure or script a network you don't understand.
