I lead teams for a living. Most days that means coaching people, developing the next round of leaders, and keeping a busy, high volume operation running the way it should. My favorite part is watching someone grow into a role they didn't think they were ready for.
Off the clock I'm usually building something. Right now that's running LLMs locally on my own hardware, automating the repetitive stuff out of my week, and 3D printing parts nobody sells. Some of it ships, some of it just teaches me something. This is where I keep track of both.
Projects
I rebuilt the official site for Dear Daisy, an independent girl group from Oklahoma, working directly from the band's notes. Fresh copy in their voice, music that updates with new releases, a show schedule, member profiles, and booking, all accessible on any device.
A growing set of Apple Shortcuts that handle the repetitive work. App Intents, background workflows, and Shortcuts that trigger other Shortcuts.
Experience
Led the store from a rank of 270+ to a top 4 store in the Americas by focusing on company priorities. Lifted AppleCare attach by over 30%.
Built Swift and XCTest frameworks to validate power and performance on pre-release hardware.
Raised technician efficiency 70% and customer support metrics 30%.
Brought in over $750k in regional revenue and grew market performance 80%.
Education
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AS Computer Science
Cybersecurity • OCCC
- In School: Used Wireshark and VMware to break down network security and learn how platforms are built from the ground up.
- On the Job: Applied that OS-level knowledge to Apple Vision Pro stability and 100% privacy compliance.
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Apple University
Certified Repair Tech
- In School: Learned the hardware and repair process across the full Apple lineup.
- On the Job: Applied it on the floor: tech efficiency up 70%, support metrics up 30%.
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Certificate of Mastery
Computer Systems • OCCC
- In School: System architecture, hardware diagnostics, and OS internals across Windows, Linux, and macOS.
- On the Job: Useful for keeping Apple systems fast and diagnosing hardware problems under pressure.
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Certificate of Mastery
Network Support • OCCC
- In School: Hands-on with network configuration, LAN/WAN troubleshooting, and infrastructure support.
- On the Job: Supports the security and automation work, since you can't secure or script a network you don't understand.
